ADROP.CO.UK TERMS AND CONDITIONS

Welcome to a-drop.co.uk. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which describes adrop.co.uk relationship with you in relation to this website and your purchases. ADROP Silver water ioniser trademark together with this website and E-shop is managed and owned by UK based company B-LIFE LTD with head office in London. Should you have any inquiries regarding the water ioniser ADROP Silver and our services, please contact us by all means possible. Contacts

Please note that all information provided in this webpage is for educational purposes only and are not meant to diagnose, prescribe, or treat illness. Please consult your doctor before making any changes or before starting any exercise or nutritional supplement program or before using this information or any product during pregnancy or if you have a serious medical condition.

Please read the instructions on this website, user manual, labels of products and other necessary information provided to you by the seller of ADROP Silver water ioniser before start using it. If you experience any unusual symptoms after drinking (or using externally) ionized alkaline, acidic and silver water produced by water ioniser ADROP Silver, please temporary terminate usage of it and consult your doctor.

By continuing to browse in this website, You hereby release B-LIFE Ltd. and it’s affiliates from any liability related to the suggestions or information that You receive.  Any testimonials on this web site are based on individual results and do not constitute a guarantee that you will achieve the same results.

Please do consider the differences of UK tap water contaminants and mineral level differences, which could lead to minor differences in the pH and ORP levels; increased or decreased lime-scale level and lifetime of membrane partition.

Ordering Products

Products displayed on our website could be ordered securely online using PayPal service.

Meanwhile, we happily accept phone orders on +44 (0)7497093830, Monday to Friday, 8am – 5pm, or email orders to (info@a-drop.co.uk).

Once you’ve placed your order and provided a valid email address you will receive an email order confirmation.

Payment

Payment transaction will be available through secure PayPal system, following its terms and conditions.

Delivery

Orders are delivered in the period of 3 working days (Monday-Friday) anywhere in the UK. For international shipments please contact us via e-mail (info@a-drop.co.uk) or phone (+44 (0)7497093830).

If you wish to change the delivery details or redirect the package to an alternative address once the order has been despatched, this will incur an additional charge, depending on weight. If you would like to make a change to the delivery address after the item has been despatched, please contact us.

If the goods are not delivered within the timescale set out above, and no card has been left by the courier, please contact us. Please note: We cannot be held liable for any loss caused by late delivery on the part of the couriers.

Please note: Delivery times are not guaranteed times; there is no such a thing as a guaranteed delivery day as B-LIFE is not courier company and cannot be accountable for problems arising in transit. Even so, most of our UK Mainland orders are prepared for shipment the following working day.

Couriers will attempt to deliver your order, if the delivery is unsuccessful the goods will be returned to our warehouse with the return costs levied on the order, return costs vary depending on weight and location returning from. Redelivery of a returned order will take place following payment of the return costs and new delivery costs.

Damaged goods

If upon receipt of your goods you find they are damaged please notify our office immediately and retain the damaged packaging. Some couriers need notification within 24 hours for us to be able to make a claim and they may need to inspect the damage in person.

Cancellations & Returns

Right to cancel

You have the right to cancel this contract within 14 days. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (B-LIFE LTD trading as a-drop.co.uk, Unit F14A, Waterfront Studios, 1 Dock Road, London, E16 1AH, United Kingdom, info@a-drop.co.uk, +44 (0)7497093830) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). To meet the cancellation deadline, it is sufficient for you to send us your statement, indicating that you want to exercise your right to cancel your purchase before the cancellation period has expired.

We ask customers exercising this right to return the goods unused, in the original packaging with all user information. The Distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you can take an Ionizer of out a box and examine it, however we ask that you do not fill the water into the device and start ionization process running.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us at – (B-LIFE LTD) Unit F14A, Waterfront Studios, 1 Dock Road, London, E16 1AH, United Kingdom without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. We kindly ask that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit, and that the plug on any electrical item is packed in sufficient wrapping so that it cannot scratch, dent or break the equipment in transit.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you are ordering on behalf of a business the Consumer Contract Regulations 2013 do not apply and our contract of sale with your business is complete when you accept delivery of the goods. It is important that you select the correct product for your needs as you will not be entitled to a full refund if you wish to return the goods. We do not normally accept the return of goods bought by a business unless the product is new and in its original, unopened packaging.

If in doubt about any aspect of our cancellation and returns policy, please either email or phone us and we will be happy to help. Contacts

Faulty goods

If you believe your goods may be faulty please telephone us to discuss this with one of our staff members before returning the goods as we are often able to advise and resolve problems you may experience over the telephone, thereby saving you the trouble of repacking and returning an item unnecessarily. If we cannot resolve the problem over the telephone then we will agree to a return.

30 days full refund

Please note that you have 30 days full refund for faulty goods sold on this website and can get all your money back. After 30 days has elapsed from receipt of an order the customer is responsible for the cost of returning faulty goods and/or costs of parts sent to the customer under warranty. If a fault is found to have occurred due to accidental damage, misuse or expected wear and tear you will be informed of the cost of repair/replacement and return delivery. When payment is received, the goods will be returned to you.

2 years warranty

When buying ADROP Silver water ioniser from www.a-drop.co.uk E-shop and from our official partners around UK you get a 2 years warranty for this product. Warranty is valid for faulty items which had technical problems at the time of a purchase or stopped functioning properly, provided the user clearly followed the user manual and all other instructions in this website.

Authorised returns of faulty goods should be accompanied by information and a letter explaining fully the reasons you think the goods are faulty. If the goods are faulty they will be refunded (up to 30 days after the purchase), repaired or replaced (up to 2 years after the purchase, having receipt or other proof of the transaction). If the goods are found to not be faulty then we will have to charge for the time spent testing the equipment and/or return delivery charges at our standard delivery rates.

Ioniser servicing and repair after the warranty period

In an unfortunate event of ioniser functioning error, please read the user manual, troubleshooting part and visit our website – FAQ section.

If none of the above have helped, please contact us and we will help you find a solution.

If device requires closer inspection and/or repairing, please bear in mind that the customer is responsible for all charges related to delivering the device to the seller and possible repair fees.

Feedback & Complaints

We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any aspect of ADROP Silver device, a-drop.co.uk website, our customer service or other activity of our company, please contact us and leave your comment. We endeavour to respond to all complaints.

If you find the same item you want to buy selling for less from another mainstream UK outlet we will try our best and endeavour to match the price. Simply send us details of the offer and we will get back to you within 24hrs, Monday to Friday.

Force Majeure

B-LIFE Ltd. acting as a-drop.co.uk shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood, riots, fire, drought, war or legislation.

Accuracy of Information

This website may include unintentional inaccuracies or typographical errors, for which we apologise. B-LIFE Ltd., acting as a-drop.co.uk reserve the right to make changes in the products, prices and content described in this website at any time and without notice. We reserve the right to not supply goods and to cancel your order in the event of a pricing error or omission. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.

Limitation of Liability

B-LIFE Ltd., acting as a-drop.co.uk shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted and error free, but are reliant on our web server.

Any other information or advice given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.